Information Developer III

4 weeks ago

Bismarck, North Dakota, United States Rocket Software Full time

About the Role:

Rocket Software is seeking a skilled Information Developer to join our global content team. As an Information Developer, you will play a crucial role in creating high-quality content that supports customer needs.

Key Responsibilities:

  • Plan, organize, and develop content that supports customer needs, including product and user content, reference guides, and release notes.
  • Participate in product grooming, planning, and development meetings.
  • Collaborate with product management, development, project managers, customer support, and users to plan, create, and update product content that supports the business strategy.
  • May participate in user research and evaluating the product interface from the user perspective.
  • Work with an editor and/or a content strategist as necessary.
  • May assist in developing blog posts, community articles, and white papers that contribute to customer success.
  • Maintain up-to-date knowledge on trends and best practices for developing software content.

Requirements:

  • Bachelor's degree in Technical Communication, Journalism, English, or another technical discipline.
  • 5+ years of experience working as an Information Developer.
  • Expertise in DITA and associated information development tools.
  • Comprehensive understanding of minimalism and structured authoring.
  • Understanding of software technologies and APIs.
  • Ability to quickly learn new tools and technologies.
  • Ability to think critically and propose content to address customer needs.
  • Self-motivated, detail-oriented team player with excellent time-management and organizational skills.
  • Fluent in spoken and written English.

About Rocket Software:

Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. We are a vibrant, global content team that is passionate about creating high-quality content that supports customer needs.

What We Offer:

  • Extensive paid time off programs (paid holidays, sick, and unlimited vacation time).
  • Healthcare coverage options to fit you (and your family's) needs.
  • Retirement savings, with matching contributions by Rocket Software.
  • Life and disability coverage.
  • Leadership and skills training opportunities.
  • Two paid work days for off-site training.

Equal Opportunity Employer:

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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