Career Services Supervisor

1 week ago


Bloomington, Indiana, United States Equus Full time
Career Services Supervisor Job Description

As a Career Services Supervisor at Equus Workforce Solutions, you will oversee the programmatic activities and operations of our workforce development initiatives. Your primary responsibility will be to ensure that our projects meet contractual obligations and compliance issues. You will analyze processes and procedures to optimize performance, prioritize assignments, and adjust or adapt service delivery as needed.

Key Responsibilities:
  • Conduct reviews of workforce activities and use statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements.
  • Implement a continuous quality improvement process through the ongoing review of operations and administrative systems.
  • Manage the day-to-day relationship with the Career Services Team, providing guidance, setting clear expectations, and providing supervision across multiple locations with a focus on quality and customer outcomes.
  • Provide performance and quality reports to the Project Director or board staff to ensure compliance and attainment of project goals.
  • Work with the Project Director to develop and implement corrective action plans as needed.
  • Coordinate and supervise staff professional development activities and training, to include initial learning plans at hire and continued professional development for staff throughout their tenure.
  • Develop and maintain a strong connection between the Career Services and Business Solutions teams to ensure job-ready participants are quickly referred for placement in available Work-Based learning opportunities.
  • Establish professional working relationships with mandated partners, training providers, and other stakeholders to maintain and develop community support.
Qualifications:
  • Preferred Bachelor of Art/Bachelor of Science in psychology, business, or related fields with two plus years relevant work experience or commensurate work experience over five years.
  • Experience working with career counseling consumers in a high-volume work environment, particularly in a human services or workforce development or an equivalent combination.
  • Experience managing a de-centralized team with a focus on providing quality services and goal attainment.
  • Strong communication and organization skills, computer skills, publishing skills, and the ability to communicate clearly and concisely.
  • Effective organizational and management skills.
  • Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
  • Demonstrate positive, pro-social interactions with customers, staff, and community representatives.
  • Use language reflective of commitment to diversity; demonstrate cultural competence.
  • Collaborate effectively, and communicate proactively with staff and customers.

At Equus Workforce Solutions, we are committed to providing a work environment in which everyone is included, treated fairly, and with respect. We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.


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