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Catering Operations Coordinator

2 months ago

Cleveland, Ohio, United States Air Culinaire Worldwide Full time
Job Overview

Objective:

The On-Site Account Agent plays a crucial role in managing catering services for Air Culinaire Worldwide (ACW), ensuring that operations align with company standards and deliver exceptional service to clients. This position is integral in fostering client satisfaction and loyalty through meticulous attention to detail and quality service.

Under the guidance of the On-Site Account Manager, the On-Site Account Agent is tasked with providing a tailored level of service while maintaining confidentiality and security of client information. Collaboration with various departments such as Operations, Network, IT, Finance, and Marketing & Sales is essential to create an outstanding experience for clients within the Air Culinaire framework.

Key Responsibilities:

  • Daily Responsibilities
    • Support all operational functions within the team.
    • Manage assigned phone queues as directed by management.
    • Address and respond to assigned emails coordinated by management.
    • Ensure accurate and timely processing of all assigned orders.
    • Maintain detailed notes on all relevant order information.
    • Utilize company software to identify approved suppliers for orders.
    • Conduct pricing research for custom items using company-approved resources.
    • Communicate directly with the supply chain for order clarification via phone or email.
    • Document Process Events in accordance with departmental policies.
    • Resolve Event issues by adhering to the company’s credit matrix and engaging management support when necessary.
    • Perform self-quality checks on orders to ensure accuracy and minimize potential issues before submission.
    • Follow up on confirmed orders to ensure closure of the order process.
    • Report any issues to management at the end of the shift for continuity.
    • Engage with the On-Site Account Manager, Operations Manager, or higher management as required.

Benefits Overview:

  • Employees at Air Culinaire Worldwide can customize their benefits to meet individual needs.
  • Full-time employees qualify for healthcare and supplemental benefits after 30 days of employment.
  • 401(k) Retirement Plan with a generous employer match.
  • Multiple medical plans available with significant employer contributions.
  • Options for Dental and Vision insurance.
  • Company-paid basic life insurance with options for additional coverage.
  • Short-term and long-term disability insurance provided by the company.
  • Supplemental benefits available, including critical illness and accident insurance.
  • Health Savings Account and Flexible Spending Account options available.
  • Generous Paid Time Off program for full-time employees.
  • Employee Assistance Program (EAP) available.

Additional Responsibilities:

  • Address escalated issues directly with customers, kitchen staff, or vendors as necessary.
  • Participate in meetings with management and other stakeholders as needed.
  • Engage in discussions regarding departmental direction and concerns.
  • Perform any additional tasks as assigned by management.

Success Metrics:

  • Fulfillment of specific job responsibilities.
  • Exceptional customer service delivery.
  • Commitment to integrity and accountability.
  • Demonstration of an entrepreneurial mindset.
  • Dedication to teamwork.

Qualifications:

  • High School diploma or equivalent required; Bachelor's Degree in Hospitality or Culinary preferred.
  • Experience in managing client relationships in a professional setting.
  • Prior experience in catering or hospitality is essential, with a basic understanding of culinary terminology.
  • Experience in the aviation industry is advantageous.
  • Strong organizational skills with the ability to manage multiple tasks effectively.
  • Professional communication skills, both verbal and written.
  • Proficiency in basic computer applications, including MS Outlook, Word, and Excel.
  • Familiarity with modern office procedures and record-keeping practices.
  • Ability to prioritize tasks and work independently.
  • Flexibility in scheduling, including availability for evenings, weekends, or holidays as needed.

Pre-employment Requirements:

  • Completion of a criminal background check.
  • Passing a pre-employment drug test.
  • Participation in E-Verify.

Note:

This job description provides a general overview of the responsibilities and requirements of the position. Employees may be assigned additional duties as necessary, and responsibilities may change based on the needs of the company.