Guest Advocate, General Merchandise, Inbound Specialist

2 days ago

Burlington, Massachusetts, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, talent development, and community investment.

Job Summary

We're seeking a Small Format Team Member to join our team, responsible for delivering exceptional guest experiences in our smallest format stores. As a key member of our team, you'll be proficient in all areas of the store, including cashiering, stocking, presentation, and price accuracy.

Key Responsibilities
  • Provide exceptional guest service, customizing each experience and anticipating guest needs.
  • Work efficiently and as a team to deliver for our guests, ensuring a welcoming and inspiring environment.
  • Stock, set, and sell Target products, maintaining a high level of product knowledge and expertise.
  • Support daily/weekly workload to support business priorities and deliver on sales goals.
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
  • Complete scans and system audit functions to ensure inventory accuracy.
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed.
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments.
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
  • Complete all backroom daily and weekly audits.
  • Operate power equipment only if certified.
  • Maintain backroom organization and location accuracy and follow equipment guidelines.
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others, identify and correct hazards, and comply with all safety policies and best practices.
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties.
Requirements
  • Welcoming and helpful attitude toward guests and other team members.
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
  • Work both independently and with a team.
  • Resolve guest questions quickly on the spot.
  • Attention to detail and follow a multi-step process.
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
  • Able to accurately handle cash register operations as needed.
  • Climb up and down ladders.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
  • Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary.
  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties.
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
What We Offer

Target offers competitive benefits, including financial and education support, well-being initiatives, and more. We're committed to creating a diverse and inclusive work environment, and we welcome applications from candidates with disabilities. If you require assistance with the application process, please visit your nearest Target store or reach out to Guest Services for additional information.

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