Restaurant Operations Manager

2 days ago

College Park, Maryland, United States Raising Cane's Full time
About Raising Cane's

Raising Cane's Chicken Fingers is a rapidly growing company that serves the best-tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.

Job Description

Assistant Restaurant Leader

The Assistant Restaurant Leader is a key member of our Restaurant Support Office (RSO) team, responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant. This role upholds Raising Cane's standards and culture in all areas of restaurant operations.

Responsibilities

  • Hires and terminates all hourly, non-management crewmembers
  • Owns the onboarding, status change, and payroll process for all hourly crewmembers
  • Creates crewmember work and training schedules
  • Manages the performance of all hourly crewmembers (e.g., development, coaching, redirective communication, and documentation, and other performance management tasks)
  • Acts as manager on duty and opens and closes the restaurant
  • Manages cash handling and ensures accountability
  • Enforces Raising Cane's policies and standards
  • Executes shift management meeting Raising Cane's operations and safety standards
  • Uses required tools, forms, and logs to support shift execution, document results, and take corrective action when needed
  • Deploys crewmembers during a shift
  • Provides exemplary customer service
  • Utilizes reward and recognition program for the crewmembers in the restaurant
  • Authorizes employee functions requiring manager approval (e.g., discounts, promotions, timeclock overrides, etc.)
  • Ensures cleanliness of the restaurant and ensures the facility is in good working order

Requirements

  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize and analyze problems, set goals, create plans, and convert plans into action to solve problems
  • Proficient in a variety of technology systems, including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly
  • Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training
  • 3+ years of restaurant or retail management experience
  • New restaurant opening experience preferred
  • Must be 18 years of age or older
  • High school diploma or equivalent required, some college preferred
  • Possess a valid driver's license

Benefits

  • Medical, dental, vision, and pharmacy benefits
  • Dependent care and healthcare flexible spending account
  • Pet insurance
  • 401(k) with employer match (age 21 and older)
  • Tuition reimbursement
  • Short-term and long-term disability
  • Crewmember assistance program
  • Perks and rewards for restaurant managers

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