Patient Care Navigator

1 week ago

Richardson, Texas, United States UnitedHealth Group Full time

**About Us**

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. At UnitedHealth Group, we believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.

We're making a solid connection between exceptional patient care and outstanding career opportunities. As a Patient Care Navigator with UnitedHealth Group, you'll support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well.

This role requires various nurse licensure and certification based on role and grade level. The function identifies, coordinates, or provides appropriate levels of care under the direct supervision of an RN or MD. It's responsible for clinical operations and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating). This includes case management, coordination of care, and medical management consulting.

The estimated salary for this position is $83,500 - $115,000 per year, depending on experience and qualifications. The work schedule is Monday-Friday, business hours for three days then 11am - 8pm for two days a week.

Key Responsibilities:
  • Make outbound calls and receive inbound calls to assess members' current health status
  • Make referrals to outside sources
  • Identify gaps or barriers in treatment plans
  • Provide patient education to assist with self-management
  • Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
Requirements:
  • Undergraduate degree or equivalent experience
  • Current, unrestricted RN license in the state of employment
  • 3+ years of experience in a hospital, acute care or direct care setting
  • Ability to support a Hybrid work schedule, including consumer centric hours (11a - 8p CST) two days a week
  • Ability to type and have the ability to navigate a Windows based environment

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We value diversity and inclusion and are proud to be an Equal Employment Opportunity/Affirmative Action employer.

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