Customer Support Associate

7 days ago


Salt Lake, Utah, United States American Airlines Full time
About the Job

We are seeking a highly skilled Customer Support Associate to join our team at American Airlines. As a key member of our airport support staff, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Greet customers warmly and provide assistance with check-in, baggage handling, and other travel-related needs.
  • Maintain a safe and clean working environment by adhering to safety policies and procedures.
  • Use technology to troubleshoot issues and resolve customer concerns efficiently.
  • Communicate effectively with IT teams to address technical issues.
  • Verify customer documents and ensure compliance with FAA regulations.
  • Assist with checked baggage processing, including credit card transactions and self-tagging.
  • Manage queues and prioritize tasks to minimize wait times.
  • Provide excellent customer service and maintain a professional demeanor at all times.
Requirements
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and problem-solving skills.
  • Basic computer skills and ability to learn new software.
  • Availability to work a variety of shifts, including weekends and holidays.
Benefits
  • Competitive salary: $15.63 per hour.
  • Affordable health benefits, including medical, dental, and vision coverage.
  • 401(k) program with employer matching contributions.
  • Ongoing training and development opportunities.
  • Pet insurance and discounts on hotels, cars, and cruises.


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