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Loan Processing Associate

2 months ago

Norcross, Georgia, United States LoanMax Title Loans Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Loan Specialist. As a key member of our loan processing team, you will be responsible for providing exceptional customer service, processing loan applications, and handling cash transactions.

Key Responsibilities:

  • Provide superior customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process loan applications, verifying customer information and ensuring compliance with company policies and procedures.
  • Handle cash transactions, including cashing checks and processing loan payments.
  • Make collection calls to customers, communicating with them to resolve any outstanding loan balances.

Requirements:

  • Bilingual, fluent in Spanish.
  • High school degree or equivalent.
  • Basic computer and data entry experience.
  • Minimum 2 years customer service experience.
  • Collections experience preferred.
  • Criminal background check.
  • Consumer credit check.
  • Drug screen.

Our Company:

Loan Max Title Loans is a leading provider of title loans, with a strong reputation for customer service and community involvement. We are committed to helping our customers get the cash they need, while also providing a supportive and inclusive work environment for our employees.