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Administrative Support Specialist
2 months ago
Organization: Coordinated Care Services, Inc.
Location: Not specified
Job Title: Front Desk Receptionist
A Brief Job Description:
Duties and Responsibilities:
- Confirm client insurance details; secure electronic signatures from clients upon their arrival, ensuring no alterations in insurance, contact information, or other relevant details since their previous visit; accurately document any changes in the Electronic Client Records (ECR) system.
- Manage incoming calls and welcome walk-in clients; provide information regarding the client onboarding process; schedule appointments for clients following established protocols.
- Collaborate with the billing department to address any financial discrepancies as they arise.
- Perform additional tasks as directed by your supervisor.
Assist the Front Desk Supervisor with:
- Generating daily patient reports to assess outstanding balances and coordinating timely collection efforts.
- Creating suitable payment plans for patients.
- Distributing delinquency notifications, follow-up termination letters, and monthly billing statements.
- Ensuring that new clients possess valid insurance or have signed payment agreements with the necessary income verification documentation prior to scheduling their initial assessment.
- Producing weekly Scheduled Appointment Reports for outpatient services to confirm active insurance coverage and facilitate timely meetings with an Insurance Navigator for clients lacking insurance. In the interim, appointments will be arranged to collect income verification documents, establish appropriate private pay rates based on the prevailing sliding scale, and input that information into the ECR system.
Qualifications:
- Associate degree in office administration, business management, or a related field, along with five years of experience in an administrative role, preferably within a healthcare or behavioral health setting.
- Exceptional organizational abilities; detail-oriented; capable of managing multiple tasks while working under pressure.
- Certification as a Medical Biller is preferred.
- Proficient in Microsoft Office Suite.
Coordinated Care Services, Inc. is an Equal Opportunity Employer.