IT Systems Engineer

2 weeks ago


San Francisco, California, United States PsiNapse Technology Ltd Full time

Company Overview:
PsiNapse Technology Ltd is a prominent workforce augmentation and solutions firm, dedicated to providing competitive compensation and tailored benefits to qualified professionals seeking employment.

Position Summary:
We are currently seeking a skilled IT Systems Engineer to join our dynamic team. This role is integral to our operations, and the successful candidate will collaborate with a dedicated group of IT professionals in a stable work environment.

Work Environment:
This position offers a hybrid work model, requiring presence at our San Francisco office two to three days a week. The firm is committed to a technology-driven Microsoft environment, where prior experience in an enterprise Microsoft setting is essential, and familiarity with the legal sector is highly desirable.

Key Responsibilities:
- Manage Azure Active Directory and Microsoft Active Directory.
- Oversee and deploy essential resources within Azure's cloud infrastructure.
- Administer Windows servers and Windows 10/11 systems.
- Develop scripts and policies to support firm-owned devices.
- Participate in routine IT tasks and provide end-user support.
- Handle configuration, maintenance, updates, troubleshooting, and decommissioning of outdated hardware for both physical and virtual server environments.

VMware Expertise:
- Assist with host and VM administration and monitoring of the on-premises VMware infrastructure.
- Support backup plan management.
- Monitor alerts during and after business hours, taking necessary actions promptly.

Documentation Management:
- Enhance documentation processes by evaluating current materials, identifying missing systems, and streamlining documentation using existing and new systems.

Help Desk Support:
- Provide advanced troubleshooting assistance for challenging hardware and software issues.

Qualifications:
- Minimum of five years of experience in systems support, preferably within a law firm setting.
- Experience as a Systems Engineer or Administrator in a legal environment is ideal.
- High School Diploma or GED required; additional education or technical certifications in Microsoft Systems preferred.
- Strong to expert-level Microsoft skills in an enterprise environment, including Endpoint Management (formerly Intune), MS 365 Defender Administration, Office 365 Administration, and Exchange Online Administration.

Technical Skills:
- Proficient in Azure and Virtual Machine administration.
- Experience with asset migration to Azure.
- Willingness to learn firm processes related to VMware and Azure Backup/SRM.
- Knowledge of Mobile Endpoint Administration (Intune) and Defender Security Platform for Microsoft 365 (ATP).
- Proficient in PowerShell scripting and Exchange Online administration is a plus.
- Familiarity with VPN skills, both Client and Site-to-Site, and experience with Meraki networking hardware is beneficial.

Communication Skills:
- Excellent written and verbal communication skills, demonstrating proper grammar, spelling, and punctuation.

Physical Requirements:
- Ability to lift, carry, push, or pull up to 25 lbs, if capable.
- Must be able to sit for extended periods and walk/stand for moderate durations.
- Frequent bending at the knees and waist is required.
- Repetitive use of a telephone and computer mouse and keyboard is necessary.

Equal Opportunity Employer:
PsiNapse Technology Ltd is an Equal Opportunity Employer and does not discriminate based on race, religion, color, gender, sexual orientation, age, national origin, citizenship, disability, or any other protected category.



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