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IT Support Specialist

2 months ago


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Explore opportunities at Optum, a leading healthcare company. As a Deskside Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing top-notch support to our users. With a strong focus on customer service and technical expertise, you will be the go-to person for all hardware and software-related issues.

Key Responsibilities:

  • Hardware and Software Support: Provide timely and effective support for hardware and software issues, including troubleshooting, repair, and replacement of equipment.
  • Desktop Support: Install, configure, and maintain desktop computers, laptops, and other devices to ensure optimal performance and security.
  • Helpdesk Support: Respond to and resolve user inquiries and issues via phone, email, and in-person support.
  • IT Project Support: Assist with the planning, implementation, and maintenance of IT projects, including software upgrades and hardware deployments.
  • Collaboration and Communication: Work closely with cross-functional teams, including IT, operations, and management, to ensure seamless communication and collaboration.

Requirements:

  • Education: High School Diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
  • Experience: 5+ years of IT service experience in a business environment, with CompTIA A+ or CompTIA Network+ certification.
  • Skills: Strong understanding of Active Directory, hardware, operating systems, client software, and client-side networking; knowledge of Microsoft Office products and Citrix XenDesktop and XenApp.

Perks and Benefits:

  • Competitive Salary and Benefits: Optum offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth and Development: With a strong focus on employee development, Optum offers training and education programs to help you advance your career.
  • Collaborative and Dynamic Work Environment: Join a team of dedicated professionals who are passionate about delivering exceptional care and service to our patients and customers.