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Customer Care Associate
2 months ago
Position: Customer Service Representative
Company Overview: Reliable Aftermarket Parts is a premier global supplier and distributor specializing in aftermarket parts for agricultural and construction machinery. Our mission is to deliver high-quality aftermarket components that not only meet but exceed OEM standards, all while ensuring competitive pricing and exceptional customer service. We pride ourselves on our extensive parts availability and global shipping capabilities, catering to a wide range of brands and equipment.
Role Overview: As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries and providing support through various communication channels.
Key Responsibilities:
- Manage incoming customer calls, adhering to call volume and quality standards.
- Exhibit professional communication skills in all interactions, whether via phone or email.
- Assist customers by providing information, answering queries, and resolving issues to ensure a positive service experience.
- Conduct research on product SKUs to deliver accurate information and support.
- Guide customers through the purchasing process, including upselling and warranty options.
- Input and maintain customer data in our database, ensuring accuracy and completeness.
- Follow up with customers to provide additional information as needed.
- Collaborate with team members while also working independently in an office environment.
- Utilize spreadsheets and templates for data preparation and reporting.
- Perform quality checks on your work to ensure precision.
- Assist with additional tasks as required to support company objectives.
Core Values:
- Reliability
- Tenacity
- Innovation
Equal Opportunity Employment: Reliable Aftermarket Parts Inc. is dedicated to fostering an inclusive workplace, free from discrimination and harassment.
Qualifications:
- Minimum of 6 months experience in customer service, ideally in a call center setting.
- Strong typing and data entry skills.
- Ability to manage multiple tasks effectively.
- High attention to detail.
- Proficient computer skills.
- Active listening and strong communication abilities.
- Critical thinking skills for efficient problem resolution.
- Capability to handle challenging customer interactions with poise.
- Familiarity with core service processes and best practices.
- Willingness to work overtime as needed.
Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM
Compensation: $15.00 per hour
Work Environment: Non-smoking premises.
