Transportation Operations Coordinator
4 weeks ago
Job Summary
MV Transportation is seeking a skilled Dispatcher to oversee the day-to-day route operations for the Sedona Shuttle trailhead service and the future Sedona Shuttle Connect microtransit service. This role involves direct communication and interaction with drivers and clients, ensuring safe, cost-effective, and on-time operating performance.
Key Responsibilities
- Track and report sign-in/sign-out times, ensuring routes are timely and communicating service issues to the Safety and Training Manager and/or the General Manager as appropriate.
- Monitor radio, telephones, and on-road provision of service for quality, influencing a positive working environment and employee morale.
- Responsible for influencing positive quality customer service, monitoring and completing driver sign-in and sign-out daily.
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes, monitoring daily system performance throughout each service day.
- Participate in analysis and review of operating performance, noting closed and/or late starting of routes and communicating same to Safety and Training Manager and/or the General Manager as appropriate.
Requirements
- One (1) year previous Dispatcher experience preferred.
- Two (2) years of Customer Service experience is preferred.
- High School diploma or equivalent.
- Experience working in public transit and/or microtransit is preferred but not required.
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
- Demonstrate a high customer service commitment, able to demonstrate professional phone manner.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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