Club Experience Director
7 days ago
Job Summary
The Potawatomi Hotel & Casino is seeking a highly skilled and experienced Club Experience Director to lead our Players Club team. As a key member of our management team, you will be responsible for developing and directing the operations of our Players Club, ensuring exceptional guest service and a high level of integrity and ethical standards.
Key Responsibilities
- Develop and implement strategies to drive guest engagement and loyalty in the Players Club.
- Lead a team of staff to provide exceptional guest service, ensuring a positive experience for all Players Club guests.
- Manage the day-to-day operations of the Players Club, including budgeting, forecasting, and reporting.
- Collaborate with other departments to ensure seamless execution of promotions, events, and marketing initiatives.
- Develop and maintain relationships with key stakeholders, including guests, team members, and vendors.
- Ensure compliance with all regulatory requirements and company policies.
- Other duties as assigned.
Requirements
- Bachelor's Degree in Business Administration or Marketing from a four-year college or university, and three to five years related experience and/or training, or equivalent combination of education and experience.
- Minimum of three years combination of marketing, sales, customer service, and casino experience required.
- Minimum of two years progressive supervisory/managerial experience.
- Ability to meet deadlines, possess integrity, confidentiality, and discretion in handling confidential information.
- Ability to communicate effectively before groups of guests or team members of the organization.
- Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, Excel, and PowerPoint. Patron management software experience preferred.
- Must have a good knowledge and understanding of the gaming industry and keep abreast of industry trends.
- Ability to read and interpret documents such as procedure manuals, legal contracts, and financial documents.
- Ability to write routine reports and correspondence.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Working Conditions
The noise level in the work environment is usually moderate. When on the casino floor, the noise levels increase, and it is not smoke-free.
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