Customer Service Ambassador for Unique Entertainment Experiences
4 days ago
Dave & Buster's is a one-of-a-kind entertainment destination where no two days are ever the same. Our unique environment offers a dynamic atmosphere where you can accommodate school or other jobs with flexible schedules and work alongside an awesome team of professionals.
Salary and BenefitsAs a valued member of our team, you can expect a competitive salary ranging from $12 to $13.25 per hour, along with an attractive benefits package that includes medical, dental, vision, 401K, and FREE GAMES, among other perks.
Job DescriptionAs a Captain, you will be the first point of contact for our guests, ensuring they have a positive and welcoming experience at Dave & Buster's. Your strong communication skills will guide guests through their Midway, retail, game rental, and dining experiences. You will also act as an initial point of contact for enforcing house policies and maintaining the safety and security of our unit.
Key Responsibilities- Deliver an unparalleled guest experience by combining food, drinks, and games in an ideal environment for fun.
- Act as the initial point of contact for matters concerning safety and security in all areas, including the front door, viewpoints, Midway, bar areas, kitchen, back of house areas, dining areas, private event rooms, and restrooms.
- Serve as an ambassador to the building, assisting guests with all requests and answering questions as needed.
- Greets guests with a positive attitude and enthusiasm while performing multiple job functions.
- Keep your immediate supervisor informed of all problems or unusual matters and take prompt corrective action where necessary.
- Provide timely and accurate service while managing wait times and communicating information to guests, team members, and managers.
- Work days, nights, and/or weekends as required.
- Work in environments with both hot and cold temperatures.
- Work in noisy, fast-paced environments with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about the facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend, stoop, mop, sweep, and wipe frequently.
We provide a dynamic and supportive work environment that fosters maximum team member morale, productivity, and efficiency. Our dress code requires you to look neat, clean, and professional at all times. You must be able to read and communicate in English and be at least 18 years old to apply.
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