IT Support Specialist
4 weeks ago
Shasta QA is a leading quality assurance services company with a strong presence in the US market. Founded in 2002, we have established ourselves as a trusted partner for software testing solutions. Our commitment to creating U.S.-based outsourcing jobs has enabled us to build close relationships with clients across the country.
About the RoleThe IT Technician will be responsible for troubleshooting and resolving end-user issues, setting up and configuring hardware and software, and administering Active Directory and other cloud-based services. Excellent communication skills and a passion for technical puzzles are essential for this role.
Key Responsibilities- Troubleshoot and resolve end-user issues quickly to maximize billable time
- Setup and configuration of physical hardware, virtual machines, servers, and mobile devices
- Administer Active Directory, Google Apps, JumpCloud, Apple devices, Linux and Windows servers, and various other cloud-based services
- Communicate effectively with end-users and other IT Technicians
- Research, test, review, and document new tools, software, systems, and methods
- 1 year of experience in a related field or equivalent educational experience
- Familiarity with at least one scripting language
- Excellent written and verbal communication skills
- A passion for technical puzzles and problem-solving
- Android, iOS, and Windows mobile operating systems
- Intermediate to advanced knowledge of *nix systems
- Experience with cloud-based directory and identity management tools
- Knowledge of network security best practices
- Game room with gaming consoles
- Break room with free drinks and snacks
- Friendly and fun work environment with great coworkers
- Flexible work hours
- Paid time off and holidays
- 401k
- Company-sponsored health, dental, and vision plans
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