Lead Technician Development Specialist

3 days ago


West Chester Pennsylvania, United States GENERAL RV CENTER Full time
Job Summary

The Lead Technician Trainer is a key member of our service team, responsible for training and coaching Service Technicians to deliver industry-leading quality repair processes. This role plays a vital part in our mission to be the premier RV partner for our customers.

Key Responsibilities
  • Foster a positive team atmosphere and ensure Service Technicians receive proper training to perform their roles effectively.
  • Collaborate with peers and leadership to discuss best practices, successes, challenges, and opportunities.
  • Train and coach Service Technicians using established processes and procedures to ensure they are knowledgeable and compliant with industry standards.
  • Partner with the Corporate Technician Trainer for feedback and support regarding the stores' respective Service Technician training program.
  • Maintain records regarding Service Technician training and certification requirements.
  • Ensure Service Technicians keep a current and accurate log of Continuing Education Units (CEU) toward recertification.
  • Act as a contact for industry changes, best practices, and updates to current processes and procedures.
  • Attend scheduled trainings, coach, and mentor Service Technicians for continued development.
  • Maintain RVTI Level Two Technician certification.
  • Perform service work in the shop at the Foreman's discretion when all daily task requirements have been met.
Requirements
  • Exceptional interpersonal skills to build strong relationships with internal and external partners.
  • Process and procedure-oriented.
  • Strong organizational skills, attention to detail, and ability to work well under pressure to meet deadlines.
  • Ability to present complex information to various audiences.
  • Effective communication with all levels within the organization.
  • Valid Driver's license.
  • RVTI Level II certification is a bonus but not required.

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