Business Process Analyst

5 days ago


Madison, Wisconsin, United States Serigor Inc. Full time
Job Description
At Serigor Inc., we are seeking an experienced Business Process Analyst to join our team. As a key member of our IT department, you will play a critical role in growing and operating our client base. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.

About the Role:
This position is responsible for reviewing, analyzing, and evaluating business systems and user needs; formulating systems to align with business strategies; business process reengineering and identification of new applications of technology to business problems to make business more efficient and effective; business process mapping; preparing solution options, risk identification, financial analysis; development of requests for proposals; performing testing, validation, and quality assurance of client's information technology;

Responsibilities:
- Lead and participate in teams representing the business needs to technical staff and technology system capabilities to business staff.
- Facilitate discussions among all appropriate technical and business staff to clarify business rules, define system output, facilitate the design of business and technology system processes, and negotiate project timeline changes.
- Analyze and document business rules, business and technical requirements, and system operations and procedures.
- Review existing and proposed rules, policies, and procedures for impact on current and proposed business processes. When necessary, adjust proposed processes or propose rule, policy, or procedure changes to maintain compliance with all applicable constraints.
- Coordinate department business program specialist and technical staff efforts to clarify, revise, develop, and implement process descriptions and functional programming specifications.
- Create documentation of process and system development changes and assist business and technical staff to draft new procedures and publications.
- Track system problems and their resolution using client's help desk ticketing system, bug-tracking system, and other IT request systems. Investigate and analyze system problems and design solutions.

Requirements:
- Advanced knowledge of business analysis: business process documentation, business process design, requirements gathering, functional design.
- Advanced knowledge of quality assurance and software testing methodologies.
- Knowledge of project management principles, methods, and practices.
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Salary: $120,000 - $150,000 per year (estimated).

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