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Unemployment Tax Registration Specialist
2 months ago
About Justworks
At Justworks, we foster a friendly and inclusive workplace, offering excellent benefits, wellness initiatives, and opportunities for professional growth. Our mission is to empower businesses by allowing them to concentrate on their core operations while we handle their HR challenges. We are committed to data-driven solutions and continuous improvement.
Your Role
As a Tax Registration Coordinator, you will be an integral part of the State Unemployment Insurance Team. This position involves collaborating with various departments, including Onboarding, Payment Tax, and Customer Success, to gather essential information for maintaining strong relationships with our clients.
Key Responsibilities
- Register new accounts for clients hiring employees in new states.
- Complete and submit necessary Power of Attorney forms for each state.
- Liaise with state unemployment office representatives to ensure proper account setup.
- Communicate with clients through emails and phone calls to gather required information, adhering to service level agreements.
- Update state requirements and setup instructions as needed to maintain accuracy and clarity.
- Manage a queue of open issues to provide timely resolutions for unemployment tax accounts.
- Maintain tax reporting and filing software by entering new customer data and identifying any discrepancies.
- Collaborate with the State unemployment claims team to ensure timely updates to accounts.
- Monitor trends in state regulations affecting business registrations and account maintenance.
Qualifications
- Minimum of 1 year of experience in customer service; payroll tax experience is advantageous.
- Strong written and verbal communication skills with attention to detail.
- Ability to handle challenging situations with empathy and resourcefulness.
- Self-motivated with a commitment to service excellence and process improvement.
Our Values
At Justworks, we believe in camaraderie, openness, grit, integrity, and simplicity. We strive to create a workplace where diverse identities and experiences are celebrated, driving creativity and innovation.
Diversity Commitment
Justworks is dedicated to maintaining a diverse and inclusive workplace. We welcome applicants from all backgrounds and are committed to providing reasonable accommodations for candidates with disabilities.
