Senior Field Support Engineer

3 weeks ago


Santa Clara, California, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Title:
Senior Field Support Engineer

Location:
Remote

Job Type:
Full Time

Salary details:
Competitive salary and benefits package

JC details:

Key skills required for the job are:

Technical :

  • 6-8 years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues, and fixing problems without impacting hardware warranty or customer security compliance requirements.

Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.


  • Basic knowledge of enterprise LAN and WAN setups and concepts.
  • Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift/move computer equipment weighing up to 50Lbs.
  • Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
  • Experience with Anti-spyware and Anti-virus software.
  • Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Good written and oral communication skills with clients and management, as well as people skills.
  • Ability to work with deadlines and complete tasks on-time.
Preferably with an associate degree in Electronics and CompTIA A+ Certification.
Knowledge and experience of ticketing tools (ServiceNow/Remedy, etc.)

  • Basic understanding and troubleshooting of Mobile Device Management system (Airwatch/Xenmobile/Mobile iron, etc)
  • Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altris, Skype for Business, OneDrive. Non-Technical
  • Good customer management skill
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Self-driven and result-oriented.
  • Really passionate about the work. Good to have
  • Basic understanding and troubleshooting of Apple devices and apps


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