Senior Field Support Engineer
3 weeks ago
Senior Field Support Engineer
Location:
Remote
Job Type:
Full Time
Salary details:
Competitive salary and benefits package
JC details:
Key skills required for the job are:
Technical :
- 6-8 years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues, and fixing problems without impacting hardware warranty or customer security compliance requirements.
Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts.
- Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift/move computer equipment weighing up to 50Lbs.
- Skilled in desk-side support and PC break/fix, including basic administration of Windows O/S.
- Experience with Anti-spyware and Anti-virus software.
- Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, all under 'Smart Hands' capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
- Good written and oral communication skills with clients and management, as well as people skills.
- Ability to work with deadlines and complete tasks on-time.
Knowledge and experience of ticketing tools (ServiceNow/Remedy, etc.)
- Basic understanding and troubleshooting of Mobile Device Management system (Airwatch/Xenmobile/Mobile iron, etc)
- Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altris, Skype for Business, OneDrive. Non-Technical
- Good customer management skill
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Really passionate about the work. Good to have
- Basic understanding and troubleshooting of Apple devices and apps
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