Customer Service Representative

4 weeks ago

Columbus, Ohio, United States ADMAR Construction Equipment & Supplies Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at ADMAR Construction Equipment & Supplies. As a key member of our sales and rental team, you will be responsible for providing exceptional customer service, generating sales and rental revenue, and ensuring a positive customer experience.

Key Responsibilities:

  • Provide outstanding customer service and support to customers, both in-person and over the phone.
  • Generate sales and rental revenue by providing a consultative sales approach and quoting rental rates.
  • Act as a product expert and consultant to customers, providing them with the knowledge and support they need to make informed purchasing decisions.
  • Handle small equipment sales for walk-in customers and ensure that the store looks amazing by organizing the showroom and providing ideas to improve the customer experience.
  • Establish and maintain professional relationships with all customers, both internal and external.
  • Accountable for managing equipment rental guidelines and policies.
  • Support and act as liaison to the outside sales force.
  • Perform other duties as assigned.

Requirements:

  • Exceptional phone skills, customer service skills, and common sense.
  • The ability to calculate figures, such as discounts, interest, and percentages.
  • Excel in a fast-paced, highly urgent environment.
  • Ability to think on your feet and go the extra mile to help the customer.
  • The ability to close the sale.
  • Accumatica or other ERP system knowledge a plus.

Education and Experience:

  • High School Diploma or equivalent.
  • 2-5 years' experience as a rental coordinator or counter person, preferably in the equipment rental industry.
  • Highly competent computer and keyboarding skills (Microsoft Office).
  • The desire to learn new equipment and do online learning.
  • Strong verbal communication skills.
  • Prior experience working with a variety of construction equipment a plus.
  • Verifiable references and a work history.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must be able to lift and carry up to 50 lbs.
  • The work environment is that of a typical warehouse office, with some exposure to cold, heat, noise, fumes, and dust.

Salary: $27.00 per hour

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