Service Delivery Expert

3 hours ago


Oklahoma City, Oklahoma, United States Dobson Fiber Full time
Job Overview

The Service Delivery Specialist is a critical role responsible for delivering high-quality services to clients. This position requires a broad and deep understanding of DobsonUC services and technical support for customer environments.

Key Responsibilities
  • Manage all aspects of DobsonUC deployments, ensuring timely and efficient delivery of services.
  • Provision DobsonUC Unified solutions, including technical site surveys to validate customer network readiness.
  • Provide advanced technical support for data networks, including configuration, performance, and security.
  • Ensure change control and other processes are followed, and configuration documentation is completed for deployed or modified systems.
  • Perform project assessments, scoping, and cost estimates, and work with the sales team to identify potential clients.
Requirements

This role requires advanced knowledge of operating systems, TCP/IP networking, and network concepts. The ideal candidate will have a minimum of 5 years of experience in IT infrastructure support and a bachelor's degree in Computer Science or a related field.

Relevant certifications, such as MCA/MCM, MCSE, CCNA/CCIE/CISSP, EMCDA/EMCCA/EMCTA, are a plus.

What We Offer

Dobson Fiber offers a dynamic work environment with opportunities for growth and development. This role requires up to 75% overnight travel, and the ideal candidate will have excellent interpersonal and organizational skills, as well as effective verbal and written communication.



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