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Service Delivery Manager

2 months ago

Oklahoma City, Oklahoma, United States Jobot Full time
Service Delivery Manager

We are seeking a highly skilled and experienced Service Delivery Manager to join our dynamic team at Jobot. This role is crucial to ensuring the seamless delivery of our services to our esteemed clientele.

Key Responsibilities:
  • Manage all aspects of service delivery, from initial concept to final delivery, ensuring high levels of customer satisfaction.
  • Develop and maintain strong relationships with clients, acting as the primary point of contact for all service delivery matters.
  • Work closely with our engineering team to ensure that services are delivered on time and within budget.
  • Regularly review and improve service delivery processes to increase efficiency and quality.
  • Coordinate with various teams to address any issues or delays in service delivery.
  • Ensure compliance with all relevant regulations and industry standards.
  • Develop and implement strategies for improving service delivery, including introducing new technologies or methodologies.
  • Provide regular reports on service delivery performance to senior management.
Requirements:
  • A minimum of 5 years experience in a service delivery role with a technology managed services firm or similar role in an enterprise environment.
  • Proven experience managing the delivery of services from concept to final delivery.
  • Strong knowledge of servers and other relevant technologies.
  • Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
  • Strong problem-solving skills, with the ability to think on your feet and make effective decisions under pressure.
  • Excellent communication skills, with the ability to clearly and effectively communicate with clients and team members.
  • A strong customer focus, with the ability to build and maintain strong relationships with clients.
  • A degree in Engineering, IT, Business Management, or a related field is preferred.