Director of Imaging Support

15 hours ago

Irving, Texas, United States Christus Health Full time

Job Summary:

The Director of Imaging Support will play a key role in driving business strategies and proposing implementation methods for content within designated programs at Christus Health. This individual will be responsible for driving continual process improvement in the delivery of application services throughout the organization, applying strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills to guide design, development, and deployment of critical systems.

Key Responsibilities:

  • Monitor and manage operational updates to support efficient and effective planning for resource utilization and prioritization of the body of work for which IS is accountable and responsible.
  • Provide oversight in the analysis and evaluation of current systems and procedures, as well as the development of system design and workflow modifications for optimization of processes.
  • Successfully manage a full workload across multiple projects, while leading a team.
  • Proactively engage with CHRISTUS business units to support the development and accomplishment of CHRISTUS strategies and objectives.
  • Communicate with senior leadership and management to establish clear expectations regarding designated programs, and establish end-user support service levels, working with Business Leadership and IS, reporting metrics on a regular basis.
  • Recruit, onboard, train, mentor, and develop direct reports to deliver high-quality services.
  • Supervise and motivate assigned direct reports.
  • Provide associate advice with interpreting and/or executing departmental and organizational standards, policies, and procedures to facilitate the goals and objectives of the organization.
  • May be required to travel to perform duties.
  • May be required to work outside of normal working hours.
  • May be required to work long hours during critical problems or implementations.

Requirements:

  • Bachelor's Degrees in Computer Science, Management Information Systems, business, or related field.
  • Education and experience in relevant Information Technology Infrastructure Library (ITIL) support and delivery processes. ITIL Certification preferred.
  • Financial skills related to budgeting, forecasting, and managing multi-million-dollar departmental budgets.
  • Strong knowledge of major healthcare information systems.
  • 5+ years of experience in Information Technology leadership roles.
  • 3 or more years of experience in implementation and optimization in a complex, multi-site environment. Experience with Epic and associated products strongly preferred.
  • Experience in relevant ITIL support and delivery processes.
  • Experience in providing and managing customer support in a highly matrixed organization.
  • Ability to work on multiple and complex projects.
  • Ability to consistently demonstrate positive communication style, strong critical thinking skills, and a creative and collaborative approach to problem-solving.
  • Adaptable and flexible style, ability to work in a dynamic environment.
  • Excellent written and oral communication skills, including presentation skills.
  • Excellent resource management, including resource projection and budgeting skills.
  • Ability to work in a collaborative way across a diverse, geographically, and culturally, organization.

Work Type:

Full Time

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