Wellness Practitioner

2 weeks ago


Las Vegas, Nevada, United States Westgate Resorts Full time
Job Overview

Company Overview:
Westgate Resorts offers a wide array of vacation experiences, catering to families seeking memorable getaways. With locations spanning from the beautiful beaches of the Atlantic to the picturesque mountains of Utah, we are a leader in the timeshare and hospitality sector, providing exceptional vacation options for every family and budget.

Position Summary:

The Wellness Practitioner role involves delivering expert therapeutic massage and body treatments to guests, ensuring a serene and restorative spa experience. All responsibilities must align with departmental standards and local regulations.

Key Responsibilities:
  • Deliver a soothing and safe spa experience for all guests.
  • Evaluate guest needs and inquire about any health concerns prior to service.
  • Maintain high standards of guest service by providing comprehensive knowledge of massage techniques.
  • Be proficient in performing all treatments offered at the spa.
  • Ensure cleanliness and organization of the treatment area at all times.
  • Promote and sell spa services and retail products, meeting sales objectives as necessary.
  • Report any guest or facility issues to management promptly.
  • Possess thorough knowledge of the facility and its amenities to assist guests effectively.
  • Document and report any incidents or accidents to management.
  • Perform additional duties as assigned.
Qualifications:

Skills and Abilities:

  • Excellent interpersonal skills to engage with guests and resolve issues with patience and diplomacy.
  • Ability to handle customer complaints positively and provide effective solutions.
  • Strong communication skills in English, both verbal and written, to convey information clearly.
  • Remain composed during high-pressure situations, serving as a role model for colleagues.
  • Physical capability to perform massage techniques and maintain a fit appearance.
  • Ability to walk and stand for extended periods, and lift up to 50 pounds when necessary.
  • Maintain a professional appearance and consistent attendance.

Experience: A minimum of 2 years in a resort spa environment is preferred.

Education:

  • High School diploma or equivalent.
  • Completion of at least 500 hours of massage therapy training.
  • Any combination of education, training, or experience that equips the individual with the necessary skills and knowledge.


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