Supervisor - Credit Resolution Specialist
8 hours ago
We are seeking a highly skilled and experienced Supervisor to join our team at Ochsner Health. As a Supervisor, you will be responsible for overseeing the daily operations of our patient registration and revenue cycle functions, ensuring seamless and efficient processes that meet the highest standards of quality and customer satisfaction.
Key Responsibilities- Supervise and train a team of registration and revenue cycle staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Monitor and manage departmental metrics to ensure compliance with regulatory requirements and organizational standards.
- Complete administrative tasks and perform patient registration duties as needed.
- Manage patient registration flow and ensure timely and accurate processing of patient information.
- Maintain organizational training requirements and ensure staff are up-to-date on the latest policies and procedures.
- 8 years of customer service experience, including related hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel, retail, and/or customer service-related experience, and supervisory experience.
- Or 3 years of experience with a Bachelor's degree.
- Computer skills and dexterity required for data entry and retrieval of information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Proficiency with Windows-style applications, various software packages specific to the role, and keyboard.
- Strong interpersonal skills.
- Extensive knowledge of patient registration, insurance verification, and payment negotiation.
- Excellent customer service and conflict resolution skills, including the ability to handle/escalate difficult situations.
- Moderate knowledge of medical terminology.
- Ability to work collaboratively with other departments and functional areas.
- Good organizational and time management skills.
- Ability to work extended hours.
- Ability to work flexible schedules, including evening and weekend hours, as required.
Required: High School diploma or equivalent.
Preferred: Additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.
Physical and Environmental DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary work - exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
Normal routine involves no exposure to blood, body fluid, or tissue, and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms.
The incumbent has an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be an occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste.
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