Customer Service Representative

1 week ago

Cincinnati, Ohio, United States Nectar Markets Full time
Overview
Nectar Markets is a dynamic cannabis dispensary seeking a skilled Customer Service Representative to join our team in Ohio. As a key member of our staff, you will be responsible for providing exceptional customer experiences, ensuring sales and patient satisfaction, and maintaining a safe and welcoming store environment.

About the Role
In this role, you will be the face of Nectar, ensuring every patient leaves with the product they need and a desire to return. Your responsibilities will include:
  • Maintaining a tidy, safe, and inviting store environment.
  • Ensuring the sales floor is properly stocked and the store's presence is well-maintained.
  • Promoting a work environment that is positive, customer service-oriented, and compliant with established policies and procedures.
  • Maintaining product knowledge.
  • Greeting patients warmly when they enter.
  • Accurately using and maintaining the Point of Sale (POS) system in person and for placing phone orders.
  • Correct cash handling and discount application.
  • Accurate and timely data entry of patient profiles.
  • Verifying proper paperwork, documentation, and ID for Patients.

Requirements
To succeed in this role, you will need:
  • 1 year of retail experience preferred.
  • HS Diploma or Equivalent - College degree preferred.
  • Exceptional Customer Service skills.
  • Desire to learn about our products and cannabis therapies.
  • Knowledge of basic computer skills, point-of-sale software, and cash management is a plus.
  • Strong attention to detail and a team-player mentality.
  • Fun attitude and strong work ethic.

Benefits
Nectar Markets offers a comprehensive benefits package, including:
  • Health, Dental, and Vision insurance as well as paid time off, an FSA account, Tuition Reimbursement, Retirement Savings Account, an EAP (employee assistance program), paid day off for your birthday, receiving time and a half pay on holidays, as well as green commute and wellness reimbursements.
  • Growth opportunities are a part of our business model at Nectar. We actively promote from within and offer numerous opportunities for employees to build their skills in leadership, communication, compliance, inventory management, and much more.

Physical Requirements
The physical demands of this role include standing, walking, and lifting up to 40 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This role's estimated salary is $18.00 an hour.

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