Unified Communications Collaboration Specialist

3 weeks ago


Atlanta, Georgia, United States Resolution Technologies, Inc. Full time
About the Role

We are seeking a highly skilled Collaboration Solutions Engineer to join our team at Resolution Technologies, Inc. as a Unified Communications Collaboration Specialist. The successful candidate will be responsible for designing, implementing, and supporting unified communications and collaboration solutions within our organization.

Key Responsibilities
  • Design and Deploy Collaboration Solutions: Utilize Microsoft Teams to create effective collaboration solutions that meet the needs of our business.
  • Lead Zoom Phones to MS Teams Phones Migration: Help lead the transition from Zoom phones to Microsoft Teams phones, ensuring a seamless experience for our users.
  • Configure and Maintain Video Conferencing Systems: Configure and maintain video conferencing systems across our global locations, ensuring high-quality video conferencing experiences.
  • Provide Expert Technical Support: Provide expert-level technical support to resolve complex issues related to unified communications and collaboration platforms.
  • Network Maintenance and Strategies: Provide engineering support for network maintenance and strategies impacting real-time communications.
  • System Audits and Compliance: Conduct regular system audits to ensure compliance with standards and security practices.
  • Collaboration with Cross-Functional Teams: Collaborate with cross-functional teams to understand requirements and deliver solutions that meet business needs.
  • Emerging Technologies and Trends: Stay current with emerging technologies and trends in collaboration solutions, recommending strategic improvements.
  • Documentation and Best Practices: Document and maintain collaboration policies, procedures, and best practices.
Requirements and Qualifications
  • Bachelor's Degree or Equivalent: A bachelor's degree or equivalent technical discipline with proven experience.
  • Minimum 5 Years of Experience: A minimum of 5 years of prior job-related experience.
  • Microsoft Teams Expertise: Proven experience managing and monitoring Teams Phone, meetings, and certified devices using tools like Microsoft Teams admin center and PowerShell.
  • Zoom Phones to MS Teams Phones Experience: Prior experience with Zoom phones to MS Teams phones is preferred.
  • Microsoft Certifications: Any MS Certifications or training with MS Teams such as MS-700, MS-720, MS-721, MS-740 and others are preferred.
  • Audio/Visual Equipment Deployment: Proficiency in deploying and managing audio/visual equipment.
  • Network Understanding: A strong understanding of networks, including LAN/WAN, TCP/IP, and QoS.
  • Oracle Session Border Controllers: Experience with Oracle Session Border Controllers is a plus.


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