Customer Service Supervisor

7 days ago


Albany, New York, United States Holiday Inn Express Full time
Supporting Our Guests

We are committed to delivering legendary service to our guests. As a Front Office Manager, you will play a critical role in ensuring that our guests receive exceptional service, from check-in to check-out.


About Your Key Responsibilities
  • Provide Exceptional Customer Service: Deliver personalized service, address guest complaints promptly, and ensure their needs are met.
  • Maintain Quality Standards: Uphold the highest standards of quality, ensuring all aspects of our hotel meet or exceed our guests' expectations.
  • Train and Develop Team Members: Mentor and train front desk staff to provide exceptional service, empowering them to consistently deliver legendary service.


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