Customer Service Manager

7 days ago


Albany, New York, United States DelMonte Hotel Group Full time

DelMonte Hotel Group

We are seeking a highly motivated and organized Front Desk Supervisor to join our team. This role is perfect for someone who enjoys providing exceptional customer service and has strong leadership skills.

About the Job:

In this role, you will be responsible for overseeing the front desk operations, ensuring that all guests receive a high level of service. You will also assist in training new staff members, managing room assignments, and handling guest complaints.

Key Responsibilities:

  • Greet and register guests, assign rooms, and provide information about hotel amenities and services.
  • Answer phone calls, respond to guest inquiries, and resolve issues in a professional manner.
  • Maintain accurate records of guest stays, including billing and payment information.
  • Supervise front desk staff, providing guidance and support as needed.
  • Participate in daily stand-up meetings to discuss ongoing projects and address any concerns.
  • Ensure that all front desk areas are clean and well-maintained.

Requirements:

To be successful in this role, you must have:

  • A minimum of 6 months to 1 year of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • The ability to work effectively in a fast-paced environment.
  • A valid driver's license from the state in which you reside.

What We Offer:

We offer a competitive salary of $16.75 per hour, comprehensive benefits packages for full-time positions, hotel room discounts, food and beverage discounts, professional development opportunities, and more



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