Quality Assurance Analyst
2 weeks ago
Position Overview
The Quality Assurance Analyst for Risk Underwriting plays a crucial role in executing quality initiatives that bolster operational risk auditing and enhance customer service programs. This position involves performing audits on the comprehensive underwriting Risk Management processes, specific client Underwriting performance, and training evaluations. The QA Analyst collaborates with internal stakeholders to analyze trends and data, offering insights and recommendations for improvements that align with customer expectations and promote ongoing enhancements.
Key Responsibilities
• Conduct thorough audits of business processes to ensure compliance with all company policies and procedures.
• Assist in the development and redesign of programs in response to evolving business requirements and new product launches.
• Support compliance and risk management initiatives across the organization.
• Collaborate with internal teams to analyze data trends, identify areas for improvement, and recommend training opportunities.
• Stay informed about current industry trends and best practices related to underwriting and rating processes.
Qualifications
• A degree in a relevant field, along with experience in the insurance sector is preferred.
• A minimum of 2 years of experience in Risk Underwriting, with a preference for familiarity with various products such as Life, Short Term Disability, Long Term Disability, Dental, Vision, and Supplemental Health.
• Previous experience in audit and review processes is advantageous.
• Strong decision-making capabilities, including critical thinking and problem-solving skills.
• Excellent communication and coaching abilities, with a keen attention to detail.
• Proficiency in Microsoft Excel and various rating platforms is a plus.
Reporting Structure
This role reports to the Manager of Underwriting Quality Assurance & Compliance, who in turn reports to the Leader of Underwriting Operations.
Work Environment
This is a hybrid position, requiring in-office attendance a few days a week while allowing for remote work flexibility.
Compensation
The salary range for this position is competitive and will be determined based on the candidate's qualifications and experience. Additional compensation may be available based on performance and company incentives.
Company Commitment
At Guardian Life Insurance Company, we are dedicated to fostering a supportive and inclusive workplace that encourages professional growth and personal well-being. We offer a comprehensive benefits package designed to meet the diverse needs of our employees.
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