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Customer Service Representative

2 months ago

Tallahassee, United States Vicki Catsimpiris - State Farm Agent Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial services needs.

Responsibilities

  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Needs Assessment: Identify customers' needs and provide them with tailored solutions to meet their insurance and financial services needs.
  • Product Development: Develop and implement strategies to promote our insurance and financial services products to customers.
  • Team Collaboration: Work closely with our team to achieve sales and customer satisfaction goals.

Requirements

  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to effectively communicate with customers and team members.
  • Customer Focus: Be customer-focused and able to understand and meet the needs of our customers.
  • Business Acumen: Have a basic understanding of business principles and be able to apply them to meet the needs of our customers.
  • Technical Skills: Be able to learn and use our computer systems and software to effectively manage customer relationships and sales activities.

About Our Agency

We are a dynamic and growing insurance and financial services agency, dedicated to providing our customers with exceptional service and tailored solutions to meet their needs. We are committed to building strong relationships with our customers and team members, and we are seeking a highly motivated and customer-focused individual to join our team.