Security Officer

3 days ago


Bluffton, South Carolina, United States Montage International Full time
Job Summary

The Security Officer I is a key member of the Safety and Security Department, responsible for maintaining a safe and secure environment for resort guests and associates. This role involves performing daily tasks to ensure the safety and security of the Montage resort operations and facilities.

Key Responsibilities
  • Conduct interior and exterior patrols to identify and address potential safety hazards and security threats.
  • Respond to guest and associate calls, prioritizing emergency situations.
  • Proactively engage with guests to provide exceptional customer service and identify opportunities for WOW moments.
  • Maintain the security office and fire panel, ensuring accurate records and timely updates.
  • Write and submit detailed incident reports, providing critical information for incident analysis and resolution.
  • Ensure all record logs, including key logs, lost and found, group resumes, contractor passes, and emergency equipment, are up-to-date through daily audits.
  • Verify daily shift logs and shift pass-down logs are complete and accurate.
  • Monitor CCTV cameras and maintain constant surveillance of the grounds through the camera system.
  • Answer phones and dispatch calls, providing timely and effective communication.
  • Conduct security officer duties in a timely and efficient manner.
  • Provide associate safety training and report/resolve safety hazards throughout the resort on a daily basis.
  • Respond to, communicate, follow up, and provide updates on all incidents as they occur.
  • Have a thorough understanding of the resort's activities and events each shift, providing a professional security presence while focusing on customer service.
  • Receive and communicate all information pertaining to your shift from the daily briefings.
Requirements
  • High school or equivalent education required.
  • Preferred experience in military, law enforcement, or EMS.
  • Active certification in first aid/CPR/AED preferred.
  • Previous hospitality experience preferred.
Physical Requirements

This role requires working indoors and outdoors, with frequent walking and giving direction. The position demands the ability to exert well-paced ability to maneuver between functions occurring simultaneously. The employee must be able to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, and hear, with visual acuity. The ability to lift items weighing up to 50 lbs frequently and push/pull equipment weighing up to 250 lbs occasionally is required. The employee must be able to exert well-paced ability to reach different outlets and other departments of the hotel on a timely basis, bend, stoop, squat, and stretch to fulfill tasks.

Montage International is an equal opportunity employer and maintains a drug-free workplace. Pre-employment substance abuse testing is performed.


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