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Food Service Supervisor

2 months ago

New Haven, Vermont, United States Global Partners Full time
Job Summary:

We are seeking a highly skilled and experienced Food Service Supervisor to lead our deli/food service department. As a key member of our team, you will be responsible for directing and supervising all activities of the department and its personnel to achieve sales and customer service goals.

Key Responsibilities:
  • Direct and supervise department personnel to ensure effective execution of department goals and objectives.
  • Communicate directly with store management and department supervisors to ensure seamless operations.
  • Select, onboard, and coach new team members to ensure a high-performing team.
  • Schedule team members to ensure adequate coverage and meet business needs.
  • Engage with customers through smiles, greetings, and product information to drive sales and customer satisfaction.
  • Take customer orders, ensure orders are completed on time, and to the customer's satisfaction.
  • Ensure department personnel follow all food safety and sanitation guidelines and policies.
  • Order products and supplies necessary to maintain adequate stock levels and merchandising standards.
  • Oversee the preparation and serving/merchandising of deli/food service items, including breakfast, lunch, and dinner entrees, fried foods, pizzas, prepared salads, soups, sandwiches, roller grill items, hot and cold beverages, and snack items.
  • Display deli/food service items following department and company merchandising guidelines.
  • Follow product recipes without deviation.
  • Rotate deli/food service items for sale to ensure quality, safety, and product shrink control.
  • Receive merchandise for sale and supplies, audit invoices, break down orders, and position cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins freezers.
  • Count product for inventory purposes.
  • Process cash register transactions, give back change, and refunds.
  • Use scale printer machine to ensure weights and pricing are correct.
  • Monitor product pricing, signage, and placement, as well as the use of product shelf tags and shelf signage.
  • Keep clean, neat, and orderly sales counters, food prep areas, warehouse shelving, and walk-in coolers and freezers.
  • Ensure all department personnel use proper safety equipment and procedures.
Requirements:
  • High School Diploma or equivalent.
  • At least 18 years old.
  • Two years prior experience in a fresh foods environment, preferably in a management role.
  • Flexibility to work weekend, holiday, and/or evening shifts and assist other locations as needed.
  • Must have reliable transportation and valid driver's license.
  • Serv-Safe certification preferred.
  • Desire to learn new products and new recipes.
  • A love of foods and a creative nature.
  • Remain helpful, tactful, and courteous at all times.
  • Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
  • Add, subtract, divide, multiply, and perform other basic business math calculations.
  • Learn to use register, scales, scanners, and debit/credit terminals.
  • Learn to use UPC codes, store signage, and learn and memorize various register keys and codes.
  • Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
  • Learn a wide variety of deli/food service products, including the ingredients that go into those products.
  • Communicate openly and professionally through appropriate body language, facial expressions, and speech.
  • Listen to and understand verbal and non-verbal communication of customers and fellow team members.
  • Work with deli ingredients, including various meat items, vegetables, fruits, spices, nuts, flavorings, sauces, and oils.
  • Be able to lift up to 25lbs on occasion.
  • Reaching above shoulder height and bending below waist.
  • Work in walk-in coolers and freezers.
  • Stand for long periods of time, bend, and twist, and frequently lift and/or maneuver merchandise and supplies.
  • Be dexterous enough with hands and fingers to use necessary equipment, including knives, slicers, burners, ovens, fryers, and rotisseries.
Equal Opportunity Employer:

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department.