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Ambulatory Scheduling Coordinator

2 months ago

Oklahoma City, Oklahoma, United States Mass General Brigham Full time
About Us

Mass General Brigham is a not-for-profit organization dedicated to enhancing patient care, advancing research, and providing educational services to the community through innovative practices.

Established by Brigham and Women's Hospital and Massachusetts General Hospital, we offer a comprehensive range of healthcare services, including community and specialty hospitals, a managed care organization, a physician network, community health centers, and home care services.

As a leading institution in biomedical research, several of our hospitals are affiliated with Harvard Medical School, ensuring a commitment to excellence in healthcare.

We prioritize a people-first culture, focusing on the well-being of our patients and our workforce. Our employees are empowered to align their personal goals with projects that reflect their skills, fostering a culture of mentorship and personal development.

Our core values guide our actions and interactions: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, along with our commitment to Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

Mass General Brigham is looking for full-time Scheduling Specialists to assist with Neurology, Orthopedics, and Cardiovascular patient appointments.

This role involves managing inbound and outbound calls to schedule or reschedule specialty appointments across various entities. The position is primarily phone-based, with 90% of the time dedicated to call handling.

Key Responsibilities:

  • Handle a high volume of phone calls daily.
  • Address online appointment requests.
  • Complete patient registration for scheduling purposes.

Our mission is to provide timely, efficient, and high-quality service to patients, providers, and other stakeholders, thereby enhancing the overall patient experience and advancing healthcare.

Qualifications

Education and Skills:

  • High School Diploma or equivalent required; Associate's degree preferred.
  • Proficient with technology and capable of managing high-volume workloads.
  • Detail-oriented and organized.
  • Able to follow standard operating procedures.
  • Strong multitasking abilities across various programs.
  • Exceptional customer service skills are essential.
  • Proficient in Microsoft Office applications.

Experience:

  • Relevant experience in a medical office or healthcare setting is required.
  • Previous customer service experience, particularly in a contact center environment, is preferred.
  • Demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry skills.
  • Experience with Epic or other cloud-based electronic health record (EHR) systems is a plus.
Working Conditions and Required Shifts

This position operates Monday through Friday for 40 hours per week. Training is mandatory for the initial weeks.

Shifts will be assigned based on business needs, with various time slots available. A stable, secure, and HIPAA-compliant workstation with an ethernet connection is required for remote work.

Remote Policy: Employees must connect via an ethernet cable to their home router/modem to access secure web-based programs. A dedicated, private workspace that is free from distractions and compliant with HIPAA regulations is necessary.

Mass General Brigham is an Equal Opportunity Employer, committed to embracing diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or any other status protected under the law.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other employment benefits.