IT Support Specialist

4 days ago


La Vergne Tennessee, United States Ingram Content Group Full time
About Ingram Content Group

Ingram Content Group is a leading provider of content distribution services to thousands of publishers worldwide.

Job Description

Job Summary

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Ingram Content Group. As an IT Support Specialist, you will provide technical assistance and support to our department associates, while gaining hands-on experience in infrastructure services, service desk, and software development.

Key Responsibilities
  • Provide technical assistance and support to department associates
  • Assist in analysis and reporting for department
  • Monitor assigned objectives and work with business leaders to develop and prioritize projects/assignments
  • Communicate necessary updates and information to department associates
  • Complete real-world IT challenge project as part of the internship curriculum
Requirements
  • Current junior pursuing a Bachelor's degree or Master's student with an Information Technology Major
  • 2 years' experience with Microsoft Office Applications (Outlook, Word, Excel)
  • Knowledge of organization, operating procedures, and policies of the company
  • Technical knowledge regarding desktops/laptops, servers, networks, Windows/Linux operating systems, or application development
  • Verbal and written communication skills
  • Attention to detail
  • Ability to be flexible/multi-task based on workflow demands
  • Ability to speak, write, and read the English language
  • Ability to develop constructive and cooperative working relationships with others
  • Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
  • Ability to maintain consistent, punctual, and regular attendance
  • Ability to engage in active listening with coworkers, management, and clients/customers
  • Ability to apply new knowledge, technology, and procedure to job responsibilities
  • Ability to meet and maintain performance objectives (standards)
About the Role

This internship is designed to provide current students with practical, real-world experience and exposure within the areas of infrastructure services, service desk, and software development. You will gain knowledge of Ingram Content Group's business standards and procedures, and handle administrative tasks for assigned departments.

At Ingram Content Group, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration, and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.

Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. We strive to deliver results through collaborative partnerships, understanding what drives business, and enjoying working in a connected culture.



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