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Consumer Support Specialist I
2 months ago
Location: Lexington County, SC
Job Type: FTE - Full-Time
Agency: Vocational Rehabilitation Department
Division: State Office
Class Code: GA66
Pay Band: Band 6
Hiring Range: $54,941.00 - $66,488.00
EEO Statement: Equal Opportunity Employer
Application Procedures: Applicants must submit the online application. Resumes and cover letters are encouraged but must include all current and previous work history and education on the State Application. Special accommodations for interviews must be requested in advance through Human Resources.
Veteran Preference Statement: South Carolina prioritizes Veterans for employment in state agencies and institutions.
Key Responsibilities:
In this role, you will undertake the following duties:
- Deliver professional training and support, including bi-weekly documentation requirements and customized training for field staff engaged in supported employment services.
- Act as a liaison at the state level to DDSN, assisting Area Supervisors in building relationships with local providers.
- Oversee and update agency procedures related to career counseling and information referral sessions as mandated by WIOA regulations.
- Support area offices in developing local partnerships and resolving challenges; monitor the delivery of sessions and maintain participant logs.
- Facilitate training for new area supervisors and ACSMs.
- Serve as a subject matter expert in intellectual and mental health disabilities.
- Collaborate with Consumer Services and HRD training coordinators to develop high-quality training materials in various formats.
- Act as the liaison to Mental Health and the IPS program.
- Provide training on the IPS model to new staff assigned to these caseloads and conduct fidelity reviews in collaboration with Mental Health.
- Create action plans for areas not meeting fidelity standards and work closely with the Area Development Director and Area Supervisor to address program needs.
- Participate in monthly training rotations with other staff to provide Consumer Services training to new hires.
- Assist with projects and tasks as directed by the Director of Consumer Services.
- Support requests for policy exceptions and guidance from local field offices as assigned.
- Act as the point of contact for DHHS state office referrals.
- Coordinate counselor assignments and appointments with local offices.
- Master's degree in Rehabilitation Counseling, Psychology, Education; or a Bachelor's degree in a related field with a minimum of 2 years of relevant experience.
The South Carolina Vocational Rehabilitation Department is dedicated to providing equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.
Benefits:
The South Carolina Vocational Rehabilitation Department offers a comprehensive benefits package for FTE positions, including:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
- Paid parental leave.
- Flexible work schedules.
- 15 days of annual (vacation) leave per year.
- 15 days of sick leave per year.
- 13 paid holidays.
- State Retirement Plan and Deferred Compensation Programs.
Eligible employees may enjoy additional benefits such as tuition assistance, holiday, annual and sick leave, and discounts on purchases and travel.