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Member Support Specialist

2 months ago


New York, New York, United States Sfcuonline Full time

Join Our Team as a Member Service Representative at Sfcuonline

As a Member Service Representative (MSR), you will play a crucial role in delivering outstanding support and services to our members and prospective clients. Your responsibilities will include:

  • Engaging with members to assess their needs and recommend suitable products and services.
  • Accurately processing financial transactions in a timely manner.
  • Managing cash and ensuring the drawer is balanced at the end of each day.
  • Promoting our products and services to enhance member satisfaction.
  • Maintaining professional and effective communication with all members.
  • Complying with all Credit Union policies and procedures.
  • Providing exceptional customer service that reflects our commitment to excellence.

Required Qualifications and Skills:

  • Attention to detail and accuracy in all tasks.
  • Excellent written and verbal communication abilities.
  • Proficient cash handling skills.
  • Ability to manage multiple tasks and responsibilities efficiently.
  • A high school diploma or GED is mandatory.
  • Preferred experience includes at least one year in cash handling or customer service roles.
  • Strong computer proficiency.
  • Commitment to maintaining confidentiality in all member interactions.

What We Offer:

  • Paid time off and sick leave.
  • Comprehensive medical, dental, and vision insurance.
  • Paid holidays throughout the year.
  • A 401k plan with employer contributions.
  • A workplace that values diversity and inclusion.