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Lead IT Support Specialist

2 months ago


New York, New York, United States Simons Foundation Full time
Job Title: Lead IT Support Specialist

We are seeking an experienced and dynamic individual to join our team as a Lead IT Support Specialist at the Simons Foundation.

Job Summary:

The successful candidate will have a strong background in IT support, excellent people skills, outstanding leadership skills, and a commitment to delivering high-quality service.

Key Responsibilities:
  • Lead a team of IT support specialists and provide day-to-day IT support for foundation team members.
  • Supervise a team of four IT Support Specialists, ensuring efficient ticket distribution, running queue review meetings, and maintaining team metrics.
  • Provide second-tier support for SaaS applications and oversee the timely execution of new hires, separations, and desk moves.
  • Mentor and train IT Support Specialists, and lead by example to motivate and inspire other team members to deliver their objectives successfully.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Apple Certified Macintosh Technician (ACMT) certification or willingness to obtain certification.
  • 4+ years of experience with Mac troubleshooting and IT support.
  • Experience with macOS Mobile Device Management (MDM) solutions such as Jamf.
  • Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox, and 1Password.
  • Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms.
Benefits:

The Simons Foundation offers a competitive salary range of $90,000 to $115,000, depending on experience, and an outstanding benefits package.

The Simons Foundation is an equal opportunity employer and welcomes applications from diverse candidates.