Lead IT Support Specialist
1 month ago
We are seeking an experienced and dynamic individual to join our team as a Lead IT Support Specialist at the Simons Foundation.
Job Summary:The successful candidate will have a strong background in IT support, excellent people skills, outstanding leadership skills, and a commitment to delivering high-quality service.
Key Responsibilities:- Lead a team of IT support specialists and provide day-to-day IT support for foundation team members.
- Supervise a team of four IT Support Specialists, ensuring efficient ticket distribution, running queue review meetings, and maintaining team metrics.
- Provide second-tier support for SaaS applications and oversee the timely execution of new hires, separations, and desk moves.
- Mentor and train IT Support Specialists, and lead by example to motivate and inspire other team members to deliver their objectives successfully.
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Apple Certified Macintosh Technician (ACMT) certification or willingness to obtain certification.
- 4+ years of experience with Mac troubleshooting and IT support.
- Experience with macOS Mobile Device Management (MDM) solutions such as Jamf.
- Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox, and 1Password.
- Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms.
The Simons Foundation offers a competitive salary range of $90,000 to $115,000, depending on experience, and an outstanding benefits package.
The Simons Foundation is an equal opportunity employer and welcomes applications from diverse candidates.
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