Customer Service Representative

2 days ago


Appleton, Wisconsin, United States U.S. Venture Full time
Job Title: Customer Service Representative

We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. As an influential problem solver, you will provide best-in-class service and possess a wealth of tire knowledge to make a real difference to our customers.

This is a unique opportunity to work in a fast-paced environment and utilize your strong communication and interpersonal skills to engage with customers nationwide. Your ability to think critically and solve problems under diverse situations will be essential in this role.

Key Responsibilities:

  • Actively engage and provide best-in-class service to our customers nationwide
  • Effectively assess and troubleshoot customer needs
  • Utilize problem-solving skills to resolve customer questions and concerns
  • Analyze customer and warehouse data to determine delivery frequencies, warehouse cut-off times, and product availability
  • Work in a fast-paced environment to answer high volumes of calls
  • Process customer orders efficiently and in a timely manner
  • Knowledgeable in 30+ tire brands
  • Research and provide information on availability, pricing, and applications
  • May perform special projects or handle specialty areas as assigned
  • Partner with warehouse operations in regard to product logistics
  • Partner with Operations and Sales to offer customer and product support

Requirements:

  • Must be at least 18 years old with a High School Diploma/GED
  • 2 years of related customer service experience
  • Effective communicator with strong listening and empathy skills
  • Strong attention to detail and deadlines
  • Proficient use of multiple software programs, including Excel, PowerPoint, Word, and order management systems
  • Ability to think critically and solve problems under diverse situations
  • Ability to read and interpret data (customer, pricing, availability, etc.)
  • Ability to work and grow in a fast-paced, high-volume call center environment

Estimated Salary:$45,000 - $60,000 per year

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic.



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