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Overnight Operations Representative

4 weeks ago

Springdale, Arkansas, United States Excel Fitness Full time
Job Summary:

Excel Fitness is seeking a highly motivated and detail-oriented Overnight Operations Representative to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our club during overnight hours. This includes maintaining a clean and safe environment, monitoring club activities, and providing exceptional customer service to our members.

Key Responsibilities:
  • Oversee and maintain club operations during overnight hours, ensuring compliance with Excel Fitness policies and procedures.
  • Monitor and maintain club cleanliness and atmosphere, adhering to Excel Fitness standards.
  • Conduct regular audits to ensure the store is presentable and meets Excel Fitness standards.
  • Communicate with members and provide a high level of customer service.
  • Perform nightly club inspections, complete assigned cleaning or associated tasks, and re-inspect said tasks.
  • Audit club inventory and communicate with management on recommendations for inventory orders.
  • Process and review daily club activity paperwork and file in appropriate folders.
  • Audit and balance cash drawers on a daily basis.
  • Update and review daily club reports and complete any corresponding data entry documents.
  • Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment.
  • Provide a safe and secure environment during overnight hours for all members.
  • Stock retail and promotional items and paperwork for the next business day.
  • Ensure the facility complies with all state and federal laws and insurance requirements.
  • Operate and assist members with the use of tanning, hydro, and Total Body Enhancement Equipment, ensuring all applicable paperwork and procedures are adhered to.
  • Stay up to date on all required certifications and training courses.
  • Assist management with club promotions, training, and implementation of operational strategies.
  • Supervise other team members and ensure they meet Excel Fitness standards for cleaning and customer service.
  • Communicate with, promote, tour, and assist prospects and potential members.
Requirements:
  • Must be at least 18 years of age or older.
  • High school diploma or equivalent required.
  • Tanning certification, CPR certification, and AED certification required before working alone.
  • Previous experience working overnight.
  • Must be comfortable working alone and standing for long periods of time.
  • Great communication skills with internal and external customers.
  • Must be team-oriented, motivated, and well-organized.
  • Ability to think critically and evaluate solutions to problems proactively.
  • Proficient ability in Microsoft Office and using a computer.
Benefits & Perks:
  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
  • Every team player receives a free Planet Fitness Black Card membership.
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
  • Plus, paid time off (PTO), paid parental leave, and health insurance benefits are offered to all eligible team players.
Work Environment:
This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines, and phones. This position may also require the use of cleaning equipment, including but not limited to: floor scrubbers, mops, backpack vacuums, upright vacuums, ladders, cleaning solutions, dusters, rags, and any other required equipment to ensure the club meets Excel Fitness cleanliness standards. The noise level in the club environment may be loud on a regular basis.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type/Expected Hours of Work:
This is a full-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 30-40 hours a week. Depending on club schedule, the shift will typically be a weekday overnight shift from 9pm to 7am or a weekend shift from 7pm to 7am. These hours are subject to change at any time dependent on business needs.

EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.