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Customer Service Representative

2 months ago

Tampa, Florida, United States OneTouch Direct Full time
Job Overview

OneTouch Direct is a leading provider of contact center solutions, delivering exceptional service to Fortune 500 companies. As a Customer Service Representative, you will be an integral part of our team, providing top-notch support to clients and customers.

Key Responsibilities:

  • Provide inbound customer service for a leading mobile company, resolving issues and delivering a great customer experience.
  • Handle customer inquiries, complaints, and concerns in a professional and timely manner.
  • Determine the most effective ways to answer customer questions and resolve issues.
  • Evaluate customer satisfaction and escalate queries and concerns when necessary.

Requirements:

  • Excellent communication and written skills.
  • Professional telephone etiquette and a passion for delivering exceptional customer service.
  • Ability to handle high-stress situations and escalated issues.
  • 1-2 years of retail or customer service/call center experience is an asset.
  • Knowledge of mobility and data products is an asset.

Benefits:

  • Full-time hours with opportunities for overtime.
  • Competitive hourly pay and monthly bonus opportunities.
  • Classroom training and one-on-one support for new hires.
  • Daily and weekly incentives to create a fun and rewarding work environment.
  • Health care plan, including medical, dental, and vision coverage.
  • Opportunities for professional advancement and growth within the company.
  • A diverse and inclusive work culture with employee resource groups.