Service Delivery Representative

3 days ago


West Covina, California, United States Optum Full time

Optum is committed to delivering high-quality care and services to our members. As a Customer Service Representative, you will play a vital role in helping us achieve this goal by providing exceptional customer service and support.

We are seeking a highly skilled and compassionate individual who is passionate about delivering outstanding customer service. As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.

Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role. You will learn how to navigate our systems, use our tools, and develop strong communication and problem-solving skills.

Responsibilities:

  • Handle inbound and outbound calls from customers
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to provide seamless support to customers

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

Compensation: $16.00 - $28.27 per hour, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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