Customer Service Representative

8 hours ago


Covina, California, United States U-Haul Full time

**Job Title:** Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our reservation team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

**About the Role:**

  • You will be the first point of contact for our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • You will work closely with our field team members and U-Haul dealerships to manage equipment reservations and placement, ensuring accurate inventory levels and meeting future demand.
  • You will review reports to identify trends and areas for improvement, making recommendations to enhance our services and processes.

**Requirements:**

  • High school diploma or equivalent required.
  • Working knowledge of office equipment, including multiline phones, phone etiquette, Word, and email.
  • Proficient in customer service, time management, and multitasking.

**What We Offer:**

  • A competitive salary range of $16-$31 per hour.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment, where teamwork and collaboration are encouraged.


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