Quality Assurance and Clinical Operations Director

5 days ago

Ventura, California, United States Ventura Full time

Ventura is seeking an experienced Ambulatory Care Quality Supervisor to lead our quality improvement efforts. This role requires strong technical and analytical expertise as it pertains to quality programs and reporting, including HEDIS and QIP. The ideal candidate will have experience leading quality improvement projects in a healthcare environment; experience with Electronic Health Record (EHR) systems and clinical workflows, preferably Cerner; and knowledge of federal, state, and local laws, rules, regulations, policies, processes, and mandated procedures pertinent to performance improvement and quality management.

About the Job

This role involves supervising, reviewing, prioritizing, assigning work, and providing constructive feedback and coaching to the clinic-based quality teams. You will also monitor quality metric performance and recommend, facilitate, and oversee the implementation of quality improvement initiatives throughout the clinic system. Additionally, you will plan, organize, coordinate, and lead the designing, testing, implementing, and performance monitoring of standardized workflows, EHR changes, and the development and deployment of technological solutions.

Responsibilities
  • Supervise, review, prioritize, assign work, and provide constructive feedback and coaching to the clinic-based quality teams;
  • Monitor quality metric performance and recommend, facilitate, and oversee the implementation of quality improvement initiatives throughout the clinic system, including process changes, staff training, outreach campaigns, EHR enhancements, and metric report corrections;
  • Plan, organize, coordinate, and lead the designing, testing, implementing, and performance monitoring of standardized workflows, EHR changes, and the development and deployment of technological solutions;
  • Manage, lead, and participate in project teams for technical implementations;
  • Collaborate with other teams, such as Clinical Operations, Informatics, clinic staff, physicians, Gold Coast Health Plan, etc., on projects in support of clinic-based quality goals;
  • Encourage quality improvement, performance improvement, and patient safety throughout the organization by developing quick reference guides, training materials, and maintaining the Quality Intranet and SharePoint sites;
  • Promote quality/performance improvement activities throughout the organization by developing and presenting educational content at the AC Quality Alliance (ACQA), clinic provider & staff meetings, and other quality meetings;

This role requires a bachelor's degree or its equivalent in Business Administration, Healthcare Administration, Public Administration, or a related field, and at least four years of recent, paid professional-level experience in the healthcare industry performing quality improvement, project management, clinical operations, or related functions. Possession of a Bachelor's degree or its equivalent may be substituted for two years of the required experience.

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