Operations Director
9 hours ago
We are seeking an exceptional Operations Director to join our team at Career TEAM. As a key member of our organization, you will play a crucial role in driving performance and program development for workforce programs and special grants.
The ideal candidate will have a strong background in operational leadership and management, with experience in workforce development or governmental contracts. A bachelor's degree or higher is preferred, along with a proven track record of success in leading teams and achieving goals.
In this role, you will be responsible for assisting the Executive Director in ensuring compliance with contract requirements, managing front-line staff, and coordinating planning and implementation of case and data management and customer satisfaction.
As an integral part of our team, you will also assist in recruiting, hiring, and training a team of high-functioning employees to execute program initiatives while supporting employee growth.
Responsibilities
- Ensure compliance with contract requirements, including adherence to policies and procedures, state and federal laws guiding this funding and program monitoring and compliance
- Manage front-line staff on daily operations and performance
- Coordinate the planning and implementation of case and data management and customer satisfaction
- Serve as the primary local contact and contract liaison for the funding source and partner agencies
- Assist the Executive Director to recruit, hire, and train a team of high-functioning employees to execute the program initiatives while supporting employee growth
- Conduct regular coaching sessions and annual performance evaluations of the team
- Attend partner/funding customer meetings and conduct staff meetings
- Complete reports requested by company or funder
Requirements
- Bachelor's degree or higher or an equivalent combination of education and experience
- 3+ years of operational leadership and management experience in the workforce development, or governmental contracts
- Experience and knowledge of WIOA workforce development and HUD-CDBG Disaster Recovery contracts/programs
- Strong emotional intelligence and ability to lead a team with different working styles
- The ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient maintaining a high-level of confidentiality
- Experience in planning and organizing work standards, processes, and references
- Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
- The capability to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others, and show courteousness and a high level of professionalism
- The ability to maintain confidentiality at all times, handle personnel matters effectively, and handle employee and personnel inquiries with sensitivity, tact, and diplomacy
- Exceptional time management skills to meet deadlines and work under pressure
- Knowledge about the local region and relevant partners
- Excellent verbal and written communication skills
- A Valid Driver's License
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