Restaurant Operations Manager

1 month ago


O'Fallon, Missouri, United States Zubha Pop Foods LLC Full time
Popeyes Restaurant General Manager

We are seeking a Restaurant General Manager who embodies servant leadership, delivering exceptional results through others. This individual will provide an engaging environment for restaurant teams and guests, focusing on operational excellence.

Key Responsibilities:
  • Develop Servant Leaders: Foster a culture of people-first leadership, prioritizing team and guest satisfaction.
  • Create Memorable Experiences: Design a service experience that exceeds guest expectations, driving loyalty and retention.
  • Brand Champion: Serve as the face and voice of the brand, promoting our values and mission in the restaurant and community.
  • Administration: Balance financial goals with a high-quality employee and guest experience, ensuring a safe, sanitary, and appealing environment.
  • Maintain Facility: Ensure the restaurant meets health, safety, cleanliness, security, and fire standards.
Essential Functions:
  • Show compassion, care, and concern for the team through behaviors, actions, and decisions.
  • Engage the team in regular one-on-one meetings and performance management discussions.
  • Create a positive work environment, setting the team up for success with ongoing communication and necessary tools.
  • Coach and motivate Assistant Managers and the team, promoting growth and development.
  • Recruit and develop talent, demonstrating commitment to goals and inspiring superior performance.
  • Serve as a role model, creating memorable guest experiences and setting clear expectations.
  • Take action to solve and celebrate guest feedback, regularly observing operations from the guest perspective.
  • Serve as the local representative of Popeyes, sponsoring or participating in community events.
  • Build and leverage community relationships to drive business and maximize catering opportunities.
  • Champion and implement company-wide promotions, product launches, and product samplings.
  • Develop sales forecasts and create schedules to ensure Quality, Service, and Cleanliness (QSC) standards.
  • Monitor business performance, schedules, cash shortages, and HACCP logs.
  • Review inventory efficiencies, create product orders, and control food and equipment inventory.
  • Create, communicate, implement, and follow up on operations and financial action plans.
  • Analyze sales and labor during and after each shift, making adjustments as needed.
  • Maintain Brand operating standards for product procedures, cleanliness, and service expectations.


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