Sales and Service Representative

4 days ago


Mobile, Alabama, United States Baker Distributing Full time

Job Overview:

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  • We are seeking a highly motivated Sales and Service Representative to join our team at Baker Distributing Company.

Salary Estimate: $45,000 - $65,000 per year

About the Job:

The ideal candidate will have excellent communication skills, strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities. The Counter Sales Associate is responsible for providing strong customer service in a sales-oriented setting and ensuring maximum sales.

Responsibilities:

  • Represent Baker Distributing Company as a leader in the industry
  • Interact with internal and outside sales people, vendors and contractors
  • Responsible for showroom merchandising and re-stocking product
  • Assist in resolving customer relations problems with both dealers and end users
  • Complete sales order process for customers with efforts to up-sell associated items
  • Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
  • Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
  • Arrange stock on shelves or racks in sales area and keeps merchandise in order
  • Apply suggestive selling techniques and up sells to current and prospective customers
  • Conduct outgoing customer sales or service calls and resolve customer complaints

Requirements:

  • High School Diploma or GED Required
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry
  • Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level
  • Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required
  • Ability to work independently but meet assigned goals and objectives in designated time frames
  • Capable of working in a fast-paced environment with skills to multi-task on different levels
  • Excellent customer service mindset with the ability to develop long term relationships
  • Excellent written and verbal communication skills
  • Strong and creative problem-solving skills
  • Ability to work independently and in a team environment
  • Must possess and maintain a current, valid Driver's License
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures


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