Sales and Service Representative
4 days ago
Job Overview:
">- We are seeking a highly motivated Sales and Service Representative to join our team at Baker Distributing Company.
Salary Estimate: $45,000 - $65,000 per year
About the Job:
The ideal candidate will have excellent communication skills, strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities. The Counter Sales Associate is responsible for providing strong customer service in a sales-oriented setting and ensuring maximum sales.
Responsibilities:
- Represent Baker Distributing Company as a leader in the industry
- Interact with internal and outside sales people, vendors and contractors
- Responsible for showroom merchandising and re-stocking product
- Assist in resolving customer relations problems with both dealers and end users
- Complete sales order process for customers with efforts to up-sell associated items
- Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
- Arrange stock on shelves or racks in sales area and keeps merchandise in order
- Apply suggestive selling techniques and up sells to current and prospective customers
- Conduct outgoing customer sales or service calls and resolve customer complaints
Requirements:
- High School Diploma or GED Required
- Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry
- Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level
- Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required
- Ability to work independently but meet assigned goals and objectives in designated time frames
- Capable of working in a fast-paced environment with skills to multi-task on different levels
- Excellent customer service mindset with the ability to develop long term relationships
- Excellent written and verbal communication skills
- Strong and creative problem-solving skills
- Ability to work independently and in a team environment
- Must possess and maintain a current, valid Driver's License
- Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures
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