Customer Service and Support Specialist

2 days ago


Claymont, Delaware, United States Ursa Innovations Full time
Job Overview

At Ursa Innovations, we're seeking a highly skilled Customer Service and Sales Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Provide innovative solutions to customers, guiding them to the right product choices and ensuring a seamless experience.
  • Develop strong relationships with customers, understanding their needs and preferences to deliver tailored support.
  • Stay up-to-date on the latest technology trends and product offerings to provide expert advice and recommendations.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
  • Meet or exceed sales targets by suggesting compatible products, services, and add-ons to customers.
Requirements
  • 1+ year of customer service or sales experience preferred, but not required.
  • Critical thinking and problem-solving skills to troubleshoot routine issues and provide effective solutions.
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Organized and detail-oriented with a focus on delivering high-quality results.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

As a Customer Service and Sales Representative at Ursa Innovations, you'll enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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