Client Relations Specialist
2 weeks ago
Client Relations Specialist
We are in search of a dedicated Client Relations Specialist to enhance our customer service team. Experience in a similar role is advantageous, but we are open to training enthusiastic candidates.
At VCA Animal Hospitals, our mission is clear: the health of your pets is our utmost priority, and delivering exceptional service is our commitment. Every interaction is an opportunity to surpass the expectations of pet owners.
We seek a friendly yet highly professional customer service expert to help us fulfill our mission to our clients and their beloved pets.
Key Responsibilities
As the initial point of contact at VCA, the Client Relations Specialist plays a crucial role in establishing a welcoming atmosphere, fostering trust and confidence among our clientele. The responsibilities include:
- Managing customer service tasks such as welcoming visitors, handling phone inquiries, and directing clients and their pets to examination areas.
- Coordinating and confirming appointments efficiently.
- Conducting follow-up calls and reaching out to potential clients.
- Communicating and clarifying fees, including processing payments.
- Advising on and procuring products and services, including prescriptions.
- Addressing inquiries regarding products and services, while educating clients on general pet care and welfare.
- Overseeing medical records, documentation, and correspondence.
- Maintaining a clean and organized facility, both inside and outside.
At VCA River City Animal Hospital, we provide a comprehensive benefits package, including medical, dental, vision, 401(k), employee pet discounts, and various educational resources for our full-time associates.
Our practice operates Monday through Friday, ensuring a balanced work-life environment. We are looking for individuals who are eager to learn, possess a positive attitude, are dependable, and thrive in a collaborative setting.
Benefits: We offer competitive compensation along with a robust benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), and generous employee pet discounts.
The information provided in this job description outlines the general nature and level of work expected. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of associates in this role. Management reserves the right to modify the job description or assign additional tasks as necessary.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please refer to our career page.
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